Refund policy

At ForgeCast™, each item is carefully inspected before shipping. Because every order is processed on demand, we do not accept returns or refunds once an item has been shipped and a tracking number has been generated, except in cases of verified damage or defect upon arrival.

 

 

 

Damaged or Defective Items

 


If your item arrives damaged or defective, please contact our support team within 7 days of delivery at tomas@forgecast.store with photo and or video evidence of the issue.


Once verified, we will send a replacement at no additional cost.

A replacement constitutes full resolution of the claim.


You do not need to return the damaged item.

 

 

 

Non-Returnable & Non-Refundable Situations

 


We cannot issue refunds or accept returns for:

 

  • Change of mind or dissatisfaction with appearance, brightness, projection behavior (including shadows), or map designs

  • Incorrect address provided by the customer

  • Unclaimed or refused packages

  • Damage caused by misuse, drops, water exposure, improper installation, or abnormal use

  • Shipping delays caused by carriers, customs, or peak seasons

  • Situations where a replacement has already been provided

  • Cosmetic wear, scratches, or discoloration that does not affect functionality

 

 

 

 

Accessory Shipments

 


Some accessories or components may ship separately.

Separate delivery timing does not qualify for refunds.


If an accessory is missing due to a warehouse error, a replacement part will be shipped automatically and at no cost.

 

 

 

Delivery Confirmation

 


Once the carrier marks a package as Delivered to the address provided at checkout, the order is considered complete.

Lost, stolen, or misplaced packages after delivery are not eligible for refunds or replacements.

 

 

 

Customer Responsibility

 


Customers are responsible for:

 

  • Entering the correct shipping address

  • Tracking their package using the provided tracking number

  • Collecting their package from the delivery location

  • Providing accurate information for replacement claims (photos/video)

 

 

Policy Acceptance

 


By completing a purchase at ForgeCast™, you agree to all terms listed in this policy.